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24 Hour Emergency Service

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42778

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Rochester
Dakota County
Winona / LaCrosse

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4.6

Based on 146 reviews

White's Fire Smoke & Water Damage Cleaning and Restoration

4.6

review us on See all reviews

Nick Bither

1732063643

Very professional in both business and workmanship

Cole Nelson

1729601314

I have worked with Travis on multiple projects. Travis is very detail orientated and always puts the customer's needs first. The team at White's does great work and works diligently to restore the homeowners property after a loss.

Meghann Francois

1720485710

This was the absolute worst experience I have ever had. Initially White's came out to do some work on our home after a vandalism occurred. Colleen, the girl who handled all the communication, was terrible, she would go days sometimes weeks not responding to us. The team they sent to do mold testing called and reported serious mold concerns, however, our insurance company sent a third party to confirm results and found there was no mold. White's wanted to tear down the work they had just done to spray for mold and then re do all the work again when it was not even necessary. The work had to be torn down and re done anyway because the sheetrock team did not insulate! Yet they still tried to charge is for insulation. Work crews would show up unscheduled and at random times, leave without telling us and not closing up our house or garage. We ended up firing this company and going with someone else, which ended up being for the best because it turns out there was much more damage that occurred that Whites did not even catch. Overall it felt like this company was trying to scam us at every corner. It delayed our repair process by months. It was a living nightmare. The owner tried to be helpful and make things right but the damage was done. He even said himself they need to stop taking on such big projects until they can get organized and do better.

Ryan Stevens

1714144439

I had never had water in my basement, but after a water heater bit the dust I ended up needing someone to look into some water damage. White's restoration was not the first call I made, but they were the first to respond. The office was helpful and quickly got me scheduled (like within the hour) for their project manager to swing by. Rudy the project manager was tremendously helpful and helped to put our mind at ease showing us how the problem was not as severe as originally thought. He then went above and beyond to help us get the carpets dried out/problem solved. Should I ever need restoration work done in the future, White's will be the first call I make. Should I meet anyone who needs restoration work done, White's will be the first recommendation I make.

Erin Mathiowetz

1708188351

White's was so amazing after our garage fire. It was such an emotional event for us, and it was an incredible relief to have someone like White's help coordinate and manage the cleanup. They took a lot of stress off of us. The work crews were incredibly courteous and thorough when cleaning our belongings, removing damaged materials, and doing the smoke mitigation. They were so respectful, quiet, and careful to not disrupt us, which is huge for me because I work from home. God forbid we never have another fire...but if we do, we know exactly who we'll call--White's.

Tara Nelson

1693020024

We had an flooding emergency and frantically called all over Rochester. This company responded immediately and sent two wonderful people our way to help. These guys were so courteous and helpful. None of the other companies we called took time to call us back. This company was so quick on the response and we are so very thankful! As a result of their attention and response, we should have minimal damage. Thank you so much!!!Since this post, I have now been told that someone named "Rudy" will contact me. Not so much. I call almost every day and I now think that Rudy does not exist. Each day I am told that "Rudy is out". Not ONCE has he returned a single phone call and have been told on numerous occasions by the secretary that he will stop by...NOT. Then I called, and the secretary told me that we had already called that morning. NO, I told her that messages were not being forwarded. Then, I have been connected to someone named Travis. Asked him to submit the two needs to my insurance. One for mitigation (that I really did myself) as my husband and I did this...not them. Then for the damage help and the next for construction. I talked with him and he told me that once insurance approves, they will move forward. I asked him to submit the estimate on July 3. Still has not been done, and NO one returns calls. My insurance carrier called today and they STILL have not been sent anything. Very disappointed. Either you want business or not. As a company....customer service...not very helpful. The two guys that showed up the night of our disaster are the heroes. Not the company!I will send a message to the Better Business Bureau for investigation.So as another follow up, Whites were supposed to be here on 07/26/2023 at 8:00 a.m.. I took time off from my work and used vacation time. Got a call at 9:00 that the sheetrock guy "Luis".... was sent to another job" He stated it was an emergency I have to add that what sheet rock person is a emergency? Sheet rock is part of repair. He very clearly stated to me that mine was not important. I have been waiting since June 21. Be careful using this company. We were not important. I am submitting another complaint to the Better Business Bureau and the company. I did submit a message to my contacts that as we are in a drought, to be very careful who you hire.I also submitted some information to the Rochester Downtown Alliance. Do your research. Be careful who you hire.I was mildly impressed that the owner actually came to my home and saw what we were living in. He witnessed all the furniture displaced in several rooms and actually took the time to talk with me. I do think his first concern was with the better business bureau complaint, but did listen and tried to get me to retract. I did not. The next few weeks were trying for him. I may not refer this company, but after all the complaints I sent, they finally showed up. I actually give this business owner credit as he took time to talk with me in person and made efforts to make things right. It took a lot of work and time, but my room is now done...still was not timely, but I will give credit where credit is due. People should not have to fight so hard and then be asked to just accept. I pay insurance, and this was approved...still waited 8 weeks.

Mike Ferdinand

1691519176

Final update:The work that was to be done is completed. They have a great contractor who does painting who really made the place look good. They brought a young crew back to move the furniture back in and set up the living room. They're very courteous but inexperienced dropped an end table, and gouged the new paint job. They need some supervision. Jon was adamant about completing the job to my satisfaction. I appreciate the fact he wanted to follow up on that. They should consider subcontracting with professional moving companies to remove and restore furniture before and after the jobs. I think that would just make the perfect compliment to their business.Quick update:After meeting with Jon, we discussed the work needed to finish the job to my satisfaction. We agreed on the work needed and came up with a plan to finish the work. Although I was ready to ask for a refund and take care of the job myself, Jon was adamant that he took responsibility for completing the work and satisfying my expectations. I'm willing to let White's complete the work. I'll add another update when it's completed.I hired white's to do mitigation after water damaged my living room ceiling. The crew they sent, although courteous, was poorly supervised and trained. They showed up at the job site thinking they were doing a kitchen tear out, and failed to bring any materials or tools for starting the job. Beside breaking a glass door on a book shelf, they did a poor job of packing up my living room belongings, and improperly installed a dehumidifier so that it leaked water onto my wood floors. They also did not completely remove the old ceiling, leaving uneven edges at the borders of the area, so the crew that replaced the drywall had to spend time cutting out more of the ceiling to get a flush edge.Whoever is responsible for the crews failed to train the crew properly and blew off my requests for better service.I wound up having to do my own cleanup of the water leak issue, had to move and repack the bookshelves they were paid to move, and had to pay my remodelers for the demolition work that was inadequate. After reporting these issues to my insurance adjustor, he strongly recommended I not use them to do the remodeling work.

Jon Sadler

1690381503

Rudy is an absolute master of his craft. He gave us a detailed rundown of the issue and some genuine piece of mind. I cannot recommend White's and Rudy enough.

Traci K

1673547436

This company did a wonderful quick job on the water cleanup. However, the rebuild is going on a year and a half to get completed. The damage occured in September 2021 and they have only completed the drywall. Also, they did not use water safe drywall in the shower area. My greatest disappointment has been the lack of communication. Emails and texts have gone unanswered and my phone calls have not been returned. I would not recommend this company for the rebuild of any damage.Edit: The owner reached out to me and they are currently in the process of making things right. More to come.

steve moya

1662078226

Staff and management seem very nice. If I were in need, I would definitely call them.

Lisa Fugleberg

1661804066

I had a pipe underneath my kitchen break when I was sleeping during the evening and woke up to find a huge mess. My entire basement pretty much has to be redone including sheet rock, ceiling everything carpeting, I do mean almost everything in my basement. That’s not to even mention the hardwood floors up in my kitchen and hallway and throughout my house.. I can easily say that I have never worked with a more professional, courteous, on time customer oriented company than Whites. I would recommend them to anyone. If you choose any other company other than Whites you are a fool. I can tell you that this situation has been so incredibly stressful and they’ve managed to work with my insurance and get here the next day and get things all taken care of. Please don’t use anyone else.

Lindsey Ebner

1657841737

We had water damage back in October 2021 which left us with a hole in our ceiling and an unusable bathroom. Between insurance and changes within the company, it took us a while before we were able to move forward. It was well worth the wait allowing us to work with Darryl. He was very helpful in walking us through the process of what to expect with the repairs. He took great care of our property and you can tell he takes pride in his work. Not only is he kind and respectful, but he took the time to talk with our son who is a huge fan of “Darryl the damage guy.” He did an excellent job with our repairs and we would 100% work with him again! Shout out to Morgan who has been helpful throughout this entire process! Thank you!

Jeremy Dauck

1655664011

Tagelsir Taha

1652381396

I had a pipe burst in my home and contacted whites for the mitigation and repairs they did a very good job repsonding and helping .Darryl was a wonderful guy in terms of punctuality and professionalism. I would use him again and suggest his name to all of my friends

Luke Wilde

1650313128

We recently had a pipe burst in one of our rental properties. After talking with the plumber who fixed the pipe, we decided to hire White's to do the demo and restoration. Every single person we encountered throughout the process was very helpful. They did a fantastic job from start to finish and it looks great. Specifically, Morgan and Darryl stood out to me. When I had a question, Morgan would do whatever she could to answer that for me as quickly as possible. Darryl was doing the majority of the rebuild and did a great job. He went above and beyond to make sure it was done right and was very professional and helpful throughout the process!

Lee Fuhrmeister

1649778273

Rudy and his team did a great job. Clean, efficient and thorough. Communicated each step of the process and provided reassurance that our house was in good hands.

Ivana Ho

1644970724

I am a first time home owner, and we came back to our house on Christmas Day with water damaged floor in the kitchen from a pipe leak. I didn’t know what to do but found them on Google and took the chance on calling despite being a holiday. They responded fairly quickly and walked me through what to expect. They didn’t think they need to come out that night, as it had already been days, but offered to do so if I insisted. They came the next morning, and I met Kaula Roeun, who was assigned to my case. He is the only one I would work with again from Whites, as he is very responsive and very professional. He would answer or call back soon if I had any questions. He was with me every step of the way.Unfortunately, I could not say the same about his colleagues who helped out on the case. Some of my counters had to be removed, and two new faces came on the last day of the job to work on it. One of them was playing on the phone while the other worked. Despite knowing I have dogs in the kitchen, they left stray nails on the floor that I had to pull out myself after they left. While their previous colleagues placed protective plastic covering to protect my cabinets after they were taken out, these two did not. When I asked them about it, they said it was not necessary, and placed my cabinets directly on the ground of my garage, knowing it is winter and there’s always snow melts from the cars. They said the sloping of the floor in the garage would prevent them from getting wet. Unfortunately they became wet…If you choose to work with Whites, I would only ask to work with Kaula Roeun only. Unfortunately, since it is a busy season, and there were multiple projects he was working on, he was not the one to work on the entirety of the projects, and had to delegate some tasks to his coworkers who did not have nearly the same passion/professionalism for their job.

Everett Nordwall

1643933748

Fair

Vandela Scherer

1643218178

Daryl was wonderful, thorough, and professional. He was a pleasure to work with,

Scott Cunningham

1634908279

Fleecing - The practice of overcharging.We had a small water leak and elected not to turn the damage into our homeowners insurance. Once we made that decision and communicated it to White's they lost complete interest in us. They did a quick and inattentive tear out and then left us high and dry on the repair front. We have made a couple of attempts to contact them to get someone one to complete the work, but they are clearly not interested since there is not an insurance company with deep pockets cutting checks behind us. We were billed via email yesterday (received invoice 1 day before the due date) for work that was performed nearly 2 months ago. Billed north of $2200 for the removal of 17 sq ft of carpet pad, 6 sq ft of drywall and 11 ft of baseboard and less than 2 hours on site. Several line items on the invoice are completely false (example...billed for a final 'clean up', but our carpet is still detached with water stains) and several are highly over exaggerated ($200 to take away material that could fit into a single car seat; materials and equipment that was never placed) . Pictures below are exactly how our living room was left and remains to date. Do yourself a favor and call another company especially if your not wanting to turn the work into your insurance.

Mallory Boucher

1634608142

We are currently going through a flooded kitchen and water damage through to our downstairs ceiling. Tony has been in charge of the team of guys who have helped us and he has made such a stressful situation so much easier on us. He has been incredibly courteous and has answered many questions and even has helped us after hours. He came to our house within hours of our call due to the flooding and got all of the correct information to our insurance company timely so we were approved to start treatment right away. They were able to come out the following day and prevent any further damage. Umon and Jesse came out to do the treatments and apply all the dryers and they were both super kind, courteous and professional.We’re not quite done with our treatment, but we couldn’t be happier with the service we’ve had with Whites. I hope to never have to, but if we did they’d be the first company we would call without question.

Denae Schultz

1634154138

As homeowners of less than 1 year, we were shocked when our township's sewage system backed into our finished basement on August 7th, 2021. The stormwater overflowed into the town's sewage manholes and caused black water/solid waste to enter our home and at least 14 other family's homes in our neighborhood. La Crosse, Wisconsin took on about 6 in of rain within 1 hour and we watched sewage come up through our basement shower and laundry room drain, like a nightmare. We quickly called 911/fire department. A firefighter stood at the top of our stairs peering down at the 6 inches of poop water and said "I'm sorry this is not an emergency." This happened to the other 14 families as well. The town claims no liability. We were in the basement as it was happening, watching the brown sewage (from the town's main sewage line) quickly seep into our finished basement's carpet, walls, and all of our possessions. 1 hour after the flooding, all local restoration companies were already all booked out 5 to 7 days. This was a hazard that had to be dealt with immediately. We got a hold of White's and they were out to our house within 4 hours and started working around 11p.m. they spent about a week in our basement removing the liquid and solids, ripping out drywall, carpeting, and then finally drying out the studs and sanitizing the surfaces. This situation was by far the most stressful thing we have ever dealt with. White's was there for us when we needed them, and if there were any issues along the way, the owner heard us out and took care of them in a professional and caring manner. If you have a large emergency, I would suggest trying to request an estimate before work begins, however, not all situations can wait more than a couple hours for resolution. Our situation was EXTREMELY involved. I have attached photos of our basement before, during and a few updates. We are very slowly re-finishing the entire basement and have since installed a backflow preventer, so the towns sewage will not back up into our house next time.

Jill Kaspszak

1632703489

Extremely disappointed- billed $11,000 and must have gotten their “C” Team. Very disappointed.

Brandon Macrafic

1632319971

We called White's on a Friday afternoon when the power went out in our home, our sump pump stopped working, and water started flooding our basement. Their team responded within the hour and immediately began removing water from both our hard surface and carpeted areas. Our basement is now dry and ready to be put back together. In addition to the great work the response team completed, we had the opportunity to work directly with the owner in response to some questions we had about the process and his response and attention to our needs was nothing short of outstanding. As with any large scale work being done in your home, I strongly recommend requesting a cost estimate before work begins, but if you have water damage and you want it addressed quickly and correctly, White's will do just that!

Clifton Connelly

1631111309

An initial inspection was performed. Then we were given an explanation of what they would do to remedy the situation. When the service personnel arrived, they used a meter to read moisture content in the area and materials affected. They applied an antibacterial spray to damp areas and carpet. They cleaned all the water off the floor and dried the carpet for over 24 hours. We are very satisfied with the work they provided. Our furnace room and adjoining closet are in the same condition as before the water damage occurred. Everyone was courteous. They told us what to expect and that is what happened.

Aaron Pendl

1627940596

Matthew McGuire

1627418588

Karen Rownd

1625402626

I was so impressed with every aspect of this process. I greatly appreciated that each technician who came to my house were such nice, pleasant and friendly people. I have told many friends about Whites and how impressed I was with this company and will continue to do so.

Jenny Dreyer

1622602941

These guys showed up the morning of our disaster and came by everyday for a week, great staff and super professional!!! We would highly recommend!!!

Jill Wenthe

1621977529

Heather Duellman

1621347239

We used them to clean our air duct system. They were very responsive and had the job done within 3 days. Thank you!

Donald Pappas

1619566606

Beatriz Glavinovich

1619490078

After a trip I returned home to a torrent of water gushing up my split-level stairs, walls, and my feet. A burst pipe gouged a hole in the wall.The entire basement flooded.After having called three companies with no luck I was able to find a plumber who immediately attended to my emergency and highly recommended White's fire Smoke & Water Restoration.I felt relief when White’s restoration team arrived to assess damage, provide an action plan, and perform emergency measures 15 minutes after my call. They fully addressed all concerns and walked me through what to expect after a house flood. Their prompt cross-communication with my insurance company, as well as plumbing, electrical, and construction contractors provided security and kept a steady flow of progress.White’s restoration masterfully handled tough moments by being mindful of the loss and damage of my sentimental items and heirlooms while ensuring work pace to bring my home back to full function.Choosing White's Fire & Water Damage Restoration means your home will be restored without sacrificing peace of mind.

Terri Huber

1619139421

Fast response and very good quality of work

Jeffrey Brengman

1619049670

Service done promptly and professionally. The workmen were very cautious during this Covid season. They were careful to cleanup each day. I would recommend them without reservation.

Derek Roadway

1619015678

These guys are awesome. We had a fridge leak water for about 24 hours causing a huge disaster for us. I called White's and just as they said, they were at our house in about an hour. In the very unfortunate event that you have to use someone like this, make sure its them. They are on top of everything and I can't give them enough praise.

Todd Herman

1618947657

Charlie Brown

1617032753

White's came on-site promptly and got the damaged area opened and cleaned. They also got drying equipment in place and monitored it over the next couple of weeks as the process continued. They took pictures and thoroughly documented the progress thru completion. They worked closely with my insurance adjuster and their final report was readily accepted by my insurance company. The people were all very professional and nice to work with. I was very pleased with their services and recommend them stongly.

Ken Fritz

1616851122

Happy Customer

1613512241

Requested a mold inspection. They were very professional, responsive, showed up on time and provided a thorough overview. Fortunately, the home had no remediation needs, but if it had, I would not have hesitated to hire them to do the work. Hope I never need them, but glad to know they are here.

Jimmy shierer

1613051050

One of the best fire water and mold repair companies in Minnesota I feel like great customer service great employees an honestly one of the best fire water and mold repair companies out there great employees, great atmosphere, and just all around a great company

Todd Anderson

1612558345

I would highly recommend whites for all of your restoration needs. Michael and Matt truly care about your needs and service is their number one priority. We have worked side-by-side with these guys and I would highly recommend them!!

Riley Costello

1610469036

Matt was very easy to work with from start to finish. They were quick at attacking the problem and even faster when getting my home back to normal. Highly recommend!

judithazavala

1610393725

I had White's clean out my very long dryer vents recently. They were very efficient and did a great job. Thanks!

Carolyn McDonald

1610385987

The people from White's were prompt in arriving after my call. They were very thorough in the cleanup.

Taylor Benda

1610323921

Best restoration company that I know of

Al Sanders

1605714367

We took time off work for the estimate, time went by and it never came in my email. Called them three times then they finally said it was lost and would come back. We took time off work again and they never showed up. Most unreliable company I've ever called.

Jennifer Norgren

1603913054

Wow! Same day service, amazing! I called to have a moisture issue that my pre-inspector said was along a whole wall. They were able to come look at it, and were even 20 minutes early. They use thermal imaging technology, which showed no water in my wall. Thanks guys! Will use again in the future.

Carol and Dan Thomas

1602517804

Jerry Fossum

1601824490

White's has done work for us in the past and they recently cleaned our carpets. They scheduled the job to fall between removing old furniture and the new furniture arriving. What a pleasure to do business with!!!! Great team at White's!!